Data rights request
You do not need an account to use this form. We respond within 30 days of receiving a request, whichever law applies to you, and we verify identity before releasing or deleting anything. Account holders can export or erase their account at once from Privacy & data.
If you are a borrower or guarantor in a loan portfolio listed on the platform, the selling institution is the data controller for that data and bad.loans processes it on its behalf. We pass your request to that institution within five days and tell you who it is, so you can also contact it directly.
Your submission is kept for three years after it is resolved as evidence that we answered in time, then deleted. Details: privacy policy.